Shipping policy

Welcome to Operator's Manual Ltd. We’re committed to providing a smooth and efficient shipping experience. Please review our shipping policy below for details on shipping lead times, carriers, and other important information.

Shipping Locations & Processing

Shipping Locations: Orders are shipped from the UK for all customers and from the EU for EU customers to reduce transit times and avoid potential import fees.
Processing Time: We strive to process and dispatch orders within 1-2 weeks of receiving them, subject to stock availability and any specific customer requirements.

Shipping Carriers

We use reputable shipping carriers, including UPS, FedEx, DHL, and other common carriers, to ensure secure and reliable delivery.

Shipping Fees

UK Orders: Shipping fees are calculated at checkout and vary based on the order size, weight, and destination.
EU Orders: EU-based orders may have lower shipping fees, as they are dispatched from within the EU.
International Orders: Shipping rates vary based on weight, dimensions, and delivery destination.

Delivery Times

UK & EU Deliveries: Typically arrive within 2-7 business days once dispatched.
International Deliveries: Generally, arrive within 5-10 business days once dispatched, though times may vary based on the destination and customs processing.

 Customs, Duties & Taxes

UK & EU Orders: No additional customs or import duties apply to orders shipped within the UK or EU.
International Orders: Import duties, taxes, and customs charges may apply, depending on your country's regulations. These fees are the responsibility of the recipient.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number to monitor your delivery's progress.

Issues & Delays

If you experience any delays or issues with your order, please contact us at sales@operatormanual.co.uk so we can assist you promptly.

Thank you for choosing Operator's Manual Ltd. We look forward to serving you!